Accessibility Statement

This statement applies to content published on: Check if a Heat Pump is Suitable for Your Home

This website is run by the Department for Business, Energy and Industrial Strategy. We want as many people as possible to be able to use this website. For example, that means you should be able to:

  • zoom in up to 300% without the text spilling off the screen
  • navigate most of the website using just a keyboard
  • navigate most of the website using speech recognition software
  • listen to most of the website using a screen reader (including the most recent versions of JAWS, NVDA and VoiceOver)

We’ve also made the website text as simple as possible to understand.

AbilityNet has advice on making your device easier to use if you have a disability.

How accessible this website is

We know some parts of this website are not fully accessible as:

  • there are images of heat pumps on the results pages

Feedback and contact information

If you need information on this website in a different format like accessible PDF, large print, easy read, audio recording or braille:


We’ll consider your request and update the website accordingly.

Reporting accessibility problems with this website

We’re always looking to improve the accessibility of this website. If you find any problems not listed on this page or think we’re not meeting accessibility requirements please give feedback using the linked form or the above email address.

Enforcement procedure

The Equality and Human Rights Commission (EHRC) is responsible for enforcing the Public Sector Bodies (Websites and Mobile Applications) (No. 2) Accessibility Regulations 2018 (the ‘accessibility regulations’). If you’re not happy with how we respond to your complaint, contact the contact the Equality Advisory and Support Service (EASS)

Technical information about this website’s accessibility

The Department for Business, Energy and Industrial Strategy is committed to making its website accessible, in accordance with the Public Sector Bodies (Websites and Mobile Applications) (No. 2) Accessibility Regulations 2018.

Compliance status

This website is partially compliant with the Web Content Accessibility Guidelines version 2.1 AA standard, due to the non-compliances and exemptions listed below.

Non-Accessible Content

The content listed below is non-accessible for the following reasons.

Non-compliance with the accessibility regulations

When using Windows Internet Explorer 11 web browser, the keyboard focus is lost when pressing the ‘Continue’ button (or similar) to navigate to the next page. This is not compliant with WCAG 2.1 success criterion 2.4.7.

Disproportionate Burden

Navigation and accessing information

  • On some pages, the JAWS Screen Reader does not read aloud the current page browser tab title. Instead, it reads aloud the previous tab title. All other information on the pages is read correctly.
  • The page count can be confusing when using Voiceover Safari as it counts pages which are bypassed by the user.
  • When reaching certain page landmarks using Voiceover Safari or Talkback Chrome, the landmark is not mentioned.
  • When using Voiceover Safari or Talkback Chrome on the “Summary of your answers” page, the options to change the answer are read as only “Change” rather than mentioning what will be changed.

What we’re doing to improve accessibility

Accessibility improvements and issue rectification will be made in a prioritised order alongside other service improvements. A further accessibility audit will be carried out when issues are thought to be resolved to highlight any further issues. Findings will be reported on this page.

Preparation of this accessibility statement

This statement was prepared on 18/05/2022. It was last reviewed on 18/05/2022.

This website was last tested on 18/05/2022. The test was carried out by Oxford Computer Consultants Ltd.